Refund

We want every purchase to feel fair. Read this before paying. Last updated: 9 November 2026.

Paid with Tebex? Tebex Limited is the seller of those payments (merchant of record). Refunds of Tebex payments are handled by Tebex under its own refund policy: please ask them at Tebex customer support (have your Tebex transaction id ready).

1. Credits (CP)

Credits are prepaid units used for our services. 1 CP = 1 USD of service at list prices. Bonus credits (VIP, promotions, new member bonus) have no cash value and are taken back first when a refund is made.

2. Refunds of PayPal payments

  1. Unused credits: you can ask for the money of credits you never used within 30 days of the payment.
  2. Used credits: credits spent on a service (Top Ad, Sticky Ad, Premium, packs, auction) are not refundable once the service has started.
  3. After 180 days from the payment no money refund is possible, even for unused credits (they stay in your account).
  4. Refunds go back to the same PayPal account, usually within 3 working days. A refund invoice is made for every refunded PayPal invoice.

3. Not refundable

  • Services that have already started (ads, Premium, packs).
  • Auction places that were won (bids are binding), and boosts paid by players.
  • Services removed because the listing broke our Terms of Use (fake votes, scams, illegal content).
  • Bonus credits and promotional extras.

4. How to ask

Paid with Tebex: ask Tebex customer support. Paid with PayPal: open a support ticket with the topic Payment, your transaction id (or invoice number) and what you want refunded. Please contact us before opening a PayPal dispute — it is faster for both of us.

5. Chargebacks and fraud

If a payment is reversed without contacting us, or looks fraudulent, the credits and the services paid with them are removed and future payments from that account can be blocked.